Who we are

Onsen Head Spa & Wellness (“Onsen,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, booking an appointment, purchasing a gift card, or using our services.

This Privacy Policy explains what information we may collect, how we use it, and the choices available to you.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name

Email address

Phone number

Appointment and booking information

Service selections

Gift card purchase information

Information submitted through forms or customer inquiries

Any other information you choose to provide to us

Payment Information

Payments made through our website may be processed by third-party payment providers such as Stripe.

Onsen does not directly store your complete credit or debit card information. Payment information is handled by the applicable payment processor according to its own privacy and security practices.

How We Use Your Information

We may use your information to:

Schedule and manage appointments
Process payments and gift card purchases
Send booking confirmations and appointment reminders
Respond to questions or customer service requests
Provide and improve our services
Maintain the security and functionality of our website
Prevent fraudulent or unauthorized activity
Comply with applicable legal or regulatory requirements

If you have separately agreed to receive promotional communications, we may also use your contact information to send information about promotions, services, or special offers.

You may unsubscribe from marketing communications at any time.

Booking and Website Service Providers

We may use third-party service providers to operate our website and provide services to you, including platforms used for:

Website hosting
Online booking
Payment processing
Gift card transactions
Email or appointment notifications
Website analytics and security

These providers may process personal information only as necessary to provide their services to us and according to their own privacy policies and applicable laws.

Our website currently uses technologies and services that may include WordPress, LatePoint, WooCommerce, and Stripe.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website traffic, improve performance, and support certain website features.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

How We Share Information

We do not sell your personal information for money.

We may share information with trusted service providers when reasonably necessary to operate our business, process appointments or payments, maintain our website, or provide services requested by you.

We may also disclose information when required by law, legal process, government request, or when reasonably necessary to protect our rights, customers, employees, or business.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

California Privacy Rights

California residents may have certain rights regarding their personal information under applicable California privacy laws.

Depending on the law and whether it applies to Onsen, these rights may include the right to:

Request information about personal information collected about you
Request access to certain personal information
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of certain sales or sharing of personal information
Limit certain uses of sensitive personal information where applicable
Exercise privacy rights without unlawful discrimination

Certain exceptions may apply.

To submit a privacy-related request, please contact us using the contact information provided below.

We may need to verify your identity before completing certain requests.

Children’s Privacy

Our website and services are not intended to knowingly collect personal information online from children under the age of 13 without appropriate parental or guardian consent.

If you believe a child has provided personal information to us without authorization, please contact us.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website practices, technology, or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

Onsen Head Spa & Wellness
Santa Ana, California
Website: onsenheadspa-wellness.com
Email: onsenheadspandwellness89@gmail.com
Phone: +1 (949) 992 6797